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Terms & Conditions

RETURNS POLICY

 

UNWANTED GOODS

 

 If you have had a change of mind you must return the items to bbguns4less unused and in its original condition within 14 days for a refund. Each returned product must include all parts, accessories, instructions and packaging, etc. Return P&P costs are paid for buy the customer. 

  

FAULTY GOODS

 

In the event of a fault our please call our support line on 01708 853232 and will assess the fault and advise you if you need to send the product back to us or not. in most cases problems can be fixed over the phone. 

  

Please note we do not accept returns on situations as marked out below.

 

1. You don’t have a proof of purchase.

2. You have physically damaged the goods due to misuse (for example if you have broke it by hitting ,dropping it ect or have over tightened something)

3. The product is incomplete or has parts missing 

4. You have taken the product apart and put together again. (unless done done by a qualified person)

5. You're product is broken as a result of normal wear and tear.

6. You are outside your warranty

 

Faults within 30 days:

An exchange, repair or refund will be issued providing the item is returned within 30 days from the original date of purchase provided you comply with the above.  

 

Faults after 30 days but within 6 months:

No refund can be issued but a repair will be carried out on the product. if the product is unrepairable we will then provide a replacement product provided you comply with the above.

 

Faults after 6 months:

Under the Sale of Goods Act you will have to prove that the fault was present when you bought the item and not, for example, something which was the result of normal wear and tear.

if you can provide us with proof of this no refund can be issued but a repair will be carried out on the product. if the product is unrepairable we will then provide a replacement product provided you comply with the above.

 

Products outside our warranty, but may Still be repairable by our workshop but are chargeable to you the customer. Contact us for a free quote.

 

We ONLY accept products back that have been sent via our returns form located on our website. IF YOU DO NOT SEND YOUR ITEM BACK VIA THIS SERVICE YOU WE WILL NOT BE ABLE TO TRACK YOUR ITEM AND IT MAY GET LOST.

  

GETTING YOUR PRODUCT BACK

 

If your returned item is not found to be faulty we will contact you and tell you that you will need to make arrangements to collect the item from us or ask us to send the product back to you but you will have to pay for the postage for this. if you don't the item will become our property within 90 days and we will dispose of it.

 

 


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